Contact Us

We’re here to help. Call us or use our online service at your convenience.

For individuals:

Billing and Policy Service Questions My Hanover Policy 800-922-8427
Report a Claim 800-628-0250
Report a Platinum Claim 800-799-6977
Check Status of a Claim 800-628-0250
Get a Quote

For business insurance:

Billing and Policy Service Questions 800-922-8427
Report a Claim or Check Status of a Claim 800-628-0250
California Workers' Compensation Policyholders Submit an Appeal or Request for Action

For Hanover agents:

Business Insurance Agency Helpline 800-626-6601
Quick Access Extensions
Claims inquires: Press 1
Billing inquiries: Press 2
Endorsement or Policy Issue status: Press 3
Technical assistance with POS/TAP: Press 4
Coverage questions (including risk eligibility and underwriting assistance): Press 5
  • Small Commercial: Press 1
  • Middle Market: Press 2
Premium Audit inquiries: Press 6
Repeat Menu: Press 7

Write to us:

Corporate mailing address The Hanover Insurance Group, Inc.
440 Lincoln Street
Worcester, MA 01653-0002
Hanover Bill Payment Addresses REGULAR MAIL:
The Hanover Insurance Company
PO Box 580045
Charlotte, NC 28258-0045
The Hanover Insurance Company
C/O Branch Banking & Trust
Attn: Retail Lockbox - 580045
5130 Parkway Plaza Blvd.
Charlotte, NC 28217
Citizens Bill Payment Addresses REGULAR MAIL:
Citizens Insurance Company of America
Department 77360
PO Box 77000
Detroit, MI 48277-0360

JPMorgan Chase Lockbox Processing
Attn: Citizens Insurance Dept 77360
9000 Haggerty Rd
Belleville, MI 48111

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